Our Returns Policy
Our commitment to you extends beyond delivery. We offer the following services to ensure you have a pleasant and hassle-free shopping experience.
30-day returns and exchanges | 90-day resize | Free shipping worldwide | 1-year free warranty
For quality-related issues, contact must be made within 30 days of delivery to request a return or exchange. For all issues, you can email official@lovedenjewelry.com. Please note that our return and exchange policy timeline starts from the time you pick up your purchase.
l Orders that do not meet the return conditions:
1. Customized products;
2. Customized products include: engraving, custom designs, custom accent stones, and any other customization services except for those listed on the product details page, as well as any modifications made to the product details based on your personalized needs;
3. Special materials/stones;
4. Items losses caused by incomplete delivery addresses;
5. Quality issues caused by human factors;
6. Orders outside of the United States and Canada;
7. Orders that have undergone repairs.
Create a returns label
Return Shipping
Customers are responsible for return shipping costs.
If the return is due to a quality issue, we will refund both the item price and the return shipping cost after inspection.
Print your label
Download and print your return shipping label, then attach it to your package before sending it back.
If the return is due to a quality issue, we will refund both the item price and the return shipping cost after inspection.
